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Voice channel is broken

SmartCom’s™ transformative technology enhances your call handling, combatting connection rates and security vulnerabilities.

86%
86%
REDUCTION IN VISHING AND SMISHING
67%
67%
INCREASE IN RETENTIONS AND SALES
72%
72%
REDUCTION OF OVERHEAD SERVICE COSTS
Solutions

Protect Your customers from Vishing and Smishing Fraud

$ is lost every minute to fraud. Smartcom are eradicating two major avenues contributing to this statistic. Specifically Vishing and Phishing fraud. A reduction in reports will reduce the overhead cost of investigations and protect customers and your reputation for the adverse consequences of criminal activity.

Make significant savings by upgrading your CX

Large call centres report average of 10% first time connection rate, this is costly. Receiving a call from an unrecognised number is a nuisance. Smartcom delights customers, informing them, empowering them, and engaging them with the brand. That’s why most of the time, they pick up first time.

Empower your sales team by unlocking their contact rates by 80%

Imagine the paradigm shift in call experience when customers pick up knowing who they are picking up to. Your agents may find it similar to an inbound scenario and they will not be shackled to 10% contact on dial attempts either. By adding  a human touch, familiarity, and transparency to the call screen both customers and agents are likely to connect and engage in a more meaningful call.

WE HAVE BUILT:

Sophisticated & Superfast digital channels that connect Contact Centre with Mobile.

Download Mobile SDK

For your customer existing App

Download Call Centre Plugin

For your Call Centre Software

Learn about our client deployments

 

Welcome to the next generation of calling

Book a demo