Voice channel is broken
SmartCom’s™ transformative technology enhances your call handling, combatting connection rates and security vulnerabilities.
WE’VE CREATED:
Sophisticated & Superfast digital channels that connect Contact Centre with Mobile.
Protect Your customers from Vishing and Smishing Fraud
$ is lost every minute to fraud. Smartcom are eradicating two major avenues contributing to this statistic.
Make significant savings by upgrading your CX
Large call centres report average of 10% first time connection rate, this is costly. Receiving a call from an unrecognised number is a nuisance. Smartcom delights customers, informing them, empowering them, and engaging them with the brand. That’s why most of the time, they pick up first time.
Empower your sales team by unlocking their contact rates by 80%
Imagine the paradigm shift in call experience when customers pick up knowing who they are picking up to. Your agents may find it similar to an inbound scenario and they will not be shackled to 10% contact on dial attempts either.